Tag Archives: #TelephoneOperator

Interpret the Facts Carefully

It’s not enough to gather facts when faced with an issue of importance.  We need to go beyond the fact-finding and carefully evaluate what we find.  That’s the lesson we get from today’s  ‘How-To’s‘ post.


“Driving slowly served a dual purpose for Tog Ericson.  It kept the dust at a minimum, and gave him a few extra minutes with his two charming companions.  When Claude and Charlotte Watkins had asked that he and Christine be the godparents of their two children, the Ericsons were thrilled; and through the years they had come to love the girls as their own.

As they came in sight of the house, Tog was surprised to see a man emerging from the field, a short distance ahead.  Scrambling through the fence, he hurried along the shoulder for a few hundred feet, before crossing, and disappeared into the woods.”

By reckoning the man’s height, Tog judged him to be a stranger because “aside from himself, Struther Tanksley and Jed Holister, he could think of no other man in the area that topped six feet.”

“Easing the car into the drive, Tog stopped by the front porch.  He could find no logical reason for it; but, his uneasiness, at seeing the stranger, had continued to intensify.

As he crossed the porch, he called softly. “Charlotte; I’ve brought your family home…”  A sound from inside indicated that he had been heard, but when no other response was forthcoming, he called the name a bit louder.  “Charlotte?”  The reaction to this was an explosion of sounds; those made by someone moving hurriedly.

Tog yanked at the door, it yielded easily, and he pushed through the opening into the semi-darkness of the draped living room.  The sudden change restricted his vision for a moment, but he could make out a man’s silhouette as he ran into the kitchen.  By the time he reached the outer door, Tog could see that he was a Negro.”


As Tog moved into the home he realized calling the authorities was going to be on his urgent ‘to-do’ list but he continued gathering and interpreting facts for that call.


“Waves of nausea swept over him as he knelt beside what had been a beautiful woman.  Aside from the blood-matted hair, there seemed to be nothing of Charlotte Watkins in what lay before him.  For several seconds he fought for control.

Without a conscious directive, his eyes sought out the compress on Charlotte’s temple.  Gradually, the contradictions it represented became the catalyst for clearer, more rational thought.  He stared in questioning wonder at the pan of water, the clean pad waiting to be applied, then at the other where it had been dropped on the floor.”


Tog lived in a southern city in the late 1930’s during a time when the black community was not often trusted.  And, as he entered the home of his godchildren’s severely beaten mother, he saw a black man inside.  Yet something about the first aid material he saw must have been analyzed correctly, for when he relayed his findings to the sheriff, through a call placed to the local telephone operator, he carefully instructed her to relay “that it looked as though the colored man was trying to help Charlotte, but he ran when I got here.”

Mr. Ericson interpreted the facts correctly.  What about you?  I’d love to hear about a time when you got the facts right (or wrong) and the lessons you learned along the way.

That Phone Call You Don’t Want

You met Stacey Norton as the second member of Bluebell’s Top Ten but I didn’t get a chance to dig into his story very deeply.  In today’s Character Confession though, digging deeper is exactly what I intend to do.


Scott: Thanks for joining me today Deputy Norton.

Stacey: It’s my pleasure Scott, but please, call me Stacey.

Scott:  Ok…Stacey it is.  Let’s jump right into what happened the day Charlotte Watkins was beaten.  You received a call from a telephone operator, yet it was Tog Ericson who found Charlotte.  Why didn’t he call you?

Stacey: There was already too much on his plate.

Scott: So he relayed this critical information through a telephone operator?

Stacey:  She wasn’t just an operator, but someone he could trust.  Being “considerably less interested in gathering or spreading gossip than most of Drewsport’s party line wags; Mary Lou Trimmer was a competent, conscientious operator.  Having read the urgency in Tog’s voice,” I imagine “the line was ringing before he had finished speaking.”

Scott: Good thing he had someone like that to lean on.  So what did she tell you?

Stacey:  I don’t know how she did it but it was like Tog was speaking to me.  This is the transcript of what I recorded that day.  “There were two men close enough to have done it.  They were both strangers to me.  One was a big white man, dark bushy hair.  He was wearing light colored overalls, same as railroad people wear.  The other fella was a Negro, medium size, uh, plaid shirt… red and black, and, um… blue overalls…it looked as though the colored man was trying to help Charlotte, but he ran when I got here.”

Scott: Wow…so it fell on you to investigate.  How did that work out?

Stacey: Well, as you can imagine, “when Mary Lou had called, she was extremely distraught, and it had taken several minutes…to unravel the story.”  My “first reaction had been to call up a posse, but a second, less dramatic, thought persisted.”

Scott: Less dramatic?

Stacey:  Yes…a “quiet, personal reconnaissance had been the result.”

Scott: Boy…I’m so glad I write for a blog rather than have to do work like that.  I think that’s all the questions I have at this time, but perhaps we can speak more later.  Thank you again for taking time out of your day to speak with me.  This is something people need to hear about.

Stacey: You’re welcome Scott.  And about people needing to hear this…if you’d get your dad’s book, Bluebell, published, more people would have the opportunity to know the whole story.

Scott: Uhhh…thanks for the encouragement?


Something else I learned from my investigation into this story.  A woman who saw him coming back to town after his initial investigation into Charlotte’s beating, said “a thoughtful frown bunched the inner reaches of Deputy Stacey Norton’s brow, and he exercised greater than normal care guiding his old Dodge along Main Street.  Beyond that, however, there was nothing to denote the tension building within him.”

You have to admire people who do this type of work on our behalf.